If there is a claim or incident that takes place out of office hours you should act as a prudent uninsured, i.e. as if you have no insurance, and then get in touch with us in office hours. Our office hours are Monday to Friday 9am to 5.30pm GMT.
We need basic information on the policyholder and the vessel, including loss record, experience, etc.
A full set of questions can be found on the various enquiry forms on the product pages on this site. Please also remember that you have a legal obligation to provide correct and accurate information. Failure to do so could invalidate your policy. Should you have any questions regarding what to declare in the forms, please don’t hesitate to contact us and we’ll assist you with any queries.
You can pay using a debit card or bank transfer in Sterling and Premium Finance for UK-based customers. We don’t charge fees for payment by any of these methods.
You will receive a renewal invitation from us approximately 30 before your renewal. All the information you need to renew your policy will be on the covering email. Should you have not received a renewal invitation or have any questions about the renewal process, please contact our renewal team who would happy to assist you in renewing your policy.
Depending on who we have placed your insurance with can sometime determine how quickly you will get your policy documents. If you have bought cover via our online quote and buy facility, then you should have received documents immediately. If we placed insurance with insurers outside of our facility, then there may be a slight delay in you receiving these as we are sometimes at the mercy of insurers issuing their documents. However, you should normally have received documents within 5 working days of providing us with your instruction to start the policy and your settlement of the premium. If you haven’t received documents within 5 working days, then please check your spam folder as they sometimes end up in there. If they aren’t there, then please get in touch with our team so we can resolve the issue promptly.
Contact us, either by phone or email, and advise us of the changes and we will make the necessary amendments to your policy.
You have a “cooling-off” period of 14 days from either the inception of the policy or the time you receive this policy, whichever is later. If the policy does not provide you with the protection you want and you no longer wish to continue with the insurance, you may cancel the policy within this period, and we will return the full premium, provided that no claims have been made. However, we will be unable to return any administration fees that may have been charged. If you choose not to cancel the policy within this period, it will simply continue for the period specified in the Certificate of Insurance and be subject to all the terms and conditions set out in the policy. If you wish to cancel the policy mid-term (after 14 days), you should send us written notice, and we will cancel the insurance under the policy’s terms. Please note: There will be no return premium in the event of a claim having been paid out or in negotiation.
There is a complaints procedure outlined in your policy wording and our terms & conditions, however if you have any questions, just get in touch with us directly and we can discuss it further.
You can make a change to the policy at any time by notifying us in writing by email.
Your policy number can be found on your policy schedule.
If your policy with us is under the Velos Yacht or Small Commercial Craft Schemes, then yes, we offer a no claims discount of 5% per annum, up to a maximum of 25%. Under the Velos Plain Language Policy, this is automatically protected at no additional cost. If your boat is damaged while in a marina, your no claims discount will be unaffected, and we won’t charge you an excess. Furthermore, if you are taking out a boat insurance policy with us for the first time and have a no claims discount with your previous insurer, we will be able to honor your no claims status, subject to the provision of proof. If your policy is with another insurer, please check the policy wording provided with the quote and policy schedule, where details of the No Claims Bonus offered by your insurer will be stated. Should you have any problem locating this, then please contact us, and one of our team would be happy to go through the details with you.
Unfortunately not, marine Insurance policies are non transferable. As such you will need to cancel the existing policy and the new owner will need to take out their own policy. Needless to say we will be happy to provide the new owner with a quote directly.
Your boat insurance cover can be extended to include contents insurance, subject to a completed proposal form and additional premium. Your boat insurance cover includes insurance of personal effects, however if you are seeking full contents insurance to live aboard your vessel, your policy can be extended subject to a completed proposal form and additional premium.
Yes, third party liability is automatically included within our all-risk insurance policy, up to a limit of £3m.
Yes, as long as they are doing so with the owner’s permission and there is no money changing hands.
If you’re offered a reasonable fixed price contract you should accept it. However, be wary of accepting terms from salvors that give you their own written salvage agreement form, do not sign this type of agreement unless you’re certain that you understand what it means. If in doubt, try and leave the remuneration to be settled at a later date preferably by mediation. Only sign a Lloyd’s Open Form Salvage Agreement if necessary. If you have any questions, do get in touch with us directly.
No. A marine policy is one of indemnity and as such it is up to the owner to find a suitable repairer.
No, however we would strongly recommend using surveyors who are members of the Yacht Brokers Designers and Surveyors Association (YBDSA).
Ask them to put it writing and forward it to us without comment. At no time should you accept liability. For more information, see our Claims Advice section or contact us directly.
Patient and Helpful
” The team was super helpful and patient with me, even though I had a million questions. They really took the time to understand my needs and tailor the coverage accordingly. “– Lyle Jenson
Exceptional boat insurance
” Velos Insurance is an exceptional boat insurance service that provides comprehensive coverage for boat owners. “– Jeremy Brown
” Thank you for your fast & efficient service over the years. “– Kevin Hole
” I recently went with Velos, speak to Kel, he’s super helpful “– Sarah Sheridan
” Velos has provided me with an excellent competitive service over the years. If I buy another boat I will have no hesitation in requesting a quote from Velos again. “– David Willing