In accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation, we are committed to protecting the confidentiality and security of the information that you provide to us. This Privacy Notice is designed to help you understand how we collect and use your information.
We may collect information from you about other people, for example, family members who may drive your car or who may be included on a travel or household insurance policy. If you give us information about another person, it is your responsibility to ensure and confirm that:
- You have informed the individual who we are and how we use personal information, as set out in this Privacy Notice.
- You have obtained permission from the individual to provide their personal information to us and for us to use it, as described in this Privacy Notice.
If you have any questions or queries about this notice, please contact us.
Who We Are
“Velos” (also referred to in this Notice as “we”, “us”, or “our”) means Velos Insurance Services Limited.
How to Contact Us:
For any questions or concerns relating to this Privacy Notice or our data protection practices, or to make a subject access request or any other request regarding the information we hold, please contact us at:
Velos Insurance Services Limited
Notcutt House,
36 Southwark Bridge Road,
London
SE1 9EU
Tel: 020 7929 4058
Email: insurance@velosgroup.co.uk
Website: www.velosinsurance.co.uk
Why We Need and How We Use Your Personal Information
We only collect, use, and store your information where we have lawful grounds and legitimate business reasons to do so.
We collect, use, and store your personal information in order to fulfil requests for quotes, products, and services as part of our insurance broking, claims handling, and risk management business. It may also be used to verify your identity, to administer payments, and to enable us to carry out anti-money laundering and other financial crime checks where required. If you pay by instalments, your information may also be used to arrange credit.
The use of your data is essential for us to:
- Verify your identity.
- Enable you to enter into an insurance contract.
- Operate the insurance (e.g., in the event of a claim).
- Keep our records up to date.
- Notify you about changes to our services.
- Develop new products and services.
If you do not provide the required information, we may be unable to arrange your insurance or provide certain services.
Monitoring Communications
We may monitor calls, emails, text messages, and other communications with you. When you contact us, we may keep a record of that correspondence and any information provided during that or subsequent communications.
Marketing
We would like to keep you updated about our relevant products and services by email, SMS, and/or telephone. If we intend to use your data for such purposes or disclose your information to any third party for these purposes, we will only do so with your consent. Your consent will be obtained specifically at the appropriate time.
If you have already consented and wish us to stop using your information for this or any other purpose, please contact us.
Nature of Personal Information
Personal data is any information that may identify a living individual. We collect personal information such as:
- Name, contact details, date of birth, gender, marital status, financial details, employment details, and other personal details, depending on the nature of the insurance and other services we offer.
We may also collect, use, and store sensitive personal information such as criminal convictions and medical conditions as necessary for insurances like motor, home, travel, and health insurance. This information may be shared with insurers, insurance product providers, and our third-party service providers. Where necessary, we will obtain your consent for processing such information.
Sharing Information
We will only supply your personal information to other parties where:
- It is a necessary part of the activities that we undertake.
- You give us consent.
- We are required to do so by law or regulation (e.g., for the prevention and detection of crime).
As an intermediary, we must disclose personal information to insurance companies, underwriting agencies, business partners, and other parties to provide our products and services and enable you to enter into insurance contracts. Examples include other insurance intermediaries, loss adjusters, regulatory bodies, and legal and accountancy firms involved in the claims handling process.
We may also share your personal information with fraud prevention agencies like the Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud and Theft Register. We may pass information relating to your insurance policy and any incident to the operators of these registers, their agents, and suppliers.
For motor insurance, we share data with the Motor Insurance Database (MID), which may be used to verify whether a driver is insured or for preventing or detecting crime. For more information, visit www.mib.org.uk.
How Long We Keep Your Information
We retain your information for as long as needed to:
- Provide quotations.
- Administer your insurances.
- Offer renewal and respond to claims or complaints (which may arise after the insurance period has expired).
This period will usually be a minimum of seven years, or as otherwise required by law or regulation. Once we decide that your information is no longer needed, it will be securely and confidentially destroyed.
Your Data Protection Rights
You have certain legal rights under UK data protection law, including:
- Right to be informed: About our data processing activities.
- Right of access: To the personal information we hold about you.
- Right of rectification: To correct any inaccurate or incomplete data.
- Right to erasure and restrict processing: To have your personal data erased and to prevent processing, except where we have a legal obligation to process your personal information.
- Right to data portability: To receive your personal data in a structured format.
- Right to object: To automated decision making, profiling, direct marketing, or research purposes.
To invoke these rights, please write to us at:
Velos Insurance Services Limited
Notcutt House,
36 Southwark Bridge Road,
London
SE1 9EU
Email: insurance@velosgroup.co.uk
Withdrawal of Consent
If you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us:
Velos Insurance Services Limited
Notcutt House,
36 Southwark Bridge Road,
London
SE1 9EU
Tel: 020 7929 4058
Email: insurance@velosgroup.co.uk
How to Make a Complaint
If you wish to make a complaint about how we hold or use your data, please contact us:
Velos Insurance Services Limited
Notcutt House,
36 Southwark Bridge Road,
London
SE1 9EU
Tel: 020 7929 4058
Email: insurance@velosgroup.co.uk
If you are dissatisfied with how we handle your complaint, you may contact the Information Commissioner’s Office:
The Information Commissioner
Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Phone: 08456 30 60 60
Website: www.ico.gov.uk
Information from Other Sources
We may use legal public sources such as the electoral roll and credit reference agencies to verify your identity or check your credit history. Some personal information may be provided to us by third parties, such as insurance companies or motor vehicle licensing authorities.
Such information will only be obtained from reputable sources operating in accordance with the GDPR.
We and/or other parties may use your information for statistical and trend research, including automated profiling to understand customer preferences and improve our products and services.
Velos Insurance Services Limited – Cookie Policy
This Cookie Policy explains how Velos Insurance Services Limited (“Velos,” “we,” “us,” or “our”) uses cookies and similar technologies on our website, www.velosinsurance.co.uk (“Website”). It should be read alongside our Privacy Notice, which explains how we use personal information. By continuing to use our Website, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help websites function properly, remember your preferences, and gather analytical data. Cookies can be “persistent” or “session” cookies, depending on how long they remain on your device.
Types of Cookies We Use
We use the following types of cookies on our Website:
- Strictly Necessary Cookies
These cookies are essential for the operation of our Website. They enable you to navigate our Website and use its features, such as accessing secure areas. Without these cookies, services you have requested cannot be provided. - Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this information to improve our Website’s functionality and user experience. For example, we use Google Analytics to analyze visitor behavior and website performance. - Functionality Cookies
Functionality cookies allow our Website to remember choices you make (e.g., language preferences) and provide enhanced, more personalized features. These cookies may also be used to provide services you have requested, such as live chat support. - Targeting and Advertising Cookies
These cookies track your browsing habits to deliver relevant ads and measure the effectiveness of advertising campaigns. They may be placed by us or third-party providers. They remember that you have visited our Website and may be used to show you advertisements that are relevant to your interests.
Managing Your Cookie Preferences
You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including accepting or rejecting them and deleting cookies that have already been set. Please note that disabling cookies may impact the functionality of our Website and limit your experience.
For more information on managing cookies, you can visit the help pages of your specific browser:
Third-Party Cookies
We may use third-party service providers, such as Google Analytics, to help analyze how our Website is used. These providers may use cookies to collect information on your usage and activities on our Website. Any data collected by these cookies will be used in accordance with our privacy practices and the third-party provider’s privacy policy.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions or concerns about our use of cookies, please contact us:
Velos Insurance Services Limited
Notcutt House,
36 Southwark Bridge Road,
London
SE1 9EU
Tel: 020 7929 4058
Email: insurance@velosgroup.co.uk